Payment reminders at scale
Outbound calls before the due date, with a payment link delivered to WhatsApp while the caller is still on the line.
Channel 03 · Voice AI
For the customer who calls instead of typing
A large share of India still prefers to speak. Pelocal's voice agents answer in the caller's language, complete the routine work (balance, due date, receipt, status) and transfer to a human with the transcript and intent already attached when the call is not routine.
What you get
- Hindi, English and regional language handling, including code-mixed speech
- Outbound reminder calls tied to the same due-date data as WhatsApp
- Warm transfer with transcript, intent and account context
- Every call written to the same conversation record as chat and RCS
- Modes
- Inbound + outbound
- Languages
- English, Hindi, 10+ regional
- Handoff
- Warm transfer with context
- Record
- Unified conversation log
Where it earns its place
Three jobs this channel does well
Deliberately not an exhaustive feature list: these are the deployments we have actually run.
Deflecting routine enquiries
Balance, due date and receipt requests resolved without occupying an agent, so the queue holds only work that needs judgement.
Accessibility
Customers who cannot read a bill, or cannot read it in English, still get served on the channel they already use.
Also on the platform
The other three channels
WhatsApp Business API
Verified sender, template governance and UPI collection inside one thread, provisioned by an official Meta Business Solution Provider.
OpenGoogle RCS
Verified sender branding in the native Android inbox, for the reach of SMS with the surface of an app.
OpenWhatsApp Calling
Voice inside the thread the customer already trusts: no unknown number, no callback roulette.
OpenRun Voice AI with payments inside the thread
We will walk your team through provisioning, template governance and how the payment reference ties back to the conversation record.